These Terms and Conditions ("Terms") govern your use of the Gorilla Security Pty Ltd ("Gorilla Security", "we", "our", "us") website (https://gorillasecurity.com.au/) and the services we provide.
By accessing our website or engaging our services, you agree to be bound by these Terms.
1. Services
Gorilla Security offers a variety of security services, such as:
- CCTV installation and monitoring
- Alarm systems and monitoring
- Access control systems
- Security consulting and related services
2. Quotes and Pricing
We get personal information from you in a number of ways, such as when you:
- Unless otherwise stated, all quotes are good for a certain amount of time.
- Prices may change depending on the condition of the site, the equipment needed, and changes in the scope of work.
- We can change the prices before you agree to a quote.
3. Acceptance of Services
A binding agreement is formed when:
- You accept a written quote, or
- You instruct us to proceed with services
4. Payment Terms
- Your quote or invoice will spell out the terms of payment.
- Before we start working, we might need a deposit.
- If you don't pay, your services may be suspended or ended.
5. Installation and Access
- You must make sure that people can safely and reasonably get to the property.
- You are in charge of making sure that all the necessary permissions and approvals are in place.
- If you have trouble getting in, you may have to pay more for delays.
6. Customer Responsibilities
You agree to:
- Provide accurate and complete information
- Maintain and use installed systems as instructed
- Not interfere with or misuse security systems
7. Monitoring Services
Where monitoring services are available:
- Monitoring depends on the availability of the network and third-party providers.
- We are not responsible for delays in signal transmission that we can't control.
- It is your job to keep your contact information up to date.
8. Warranties
- Terms set by the manufacturer apply to equipment warranties.
- We guarantee the quality of our work for a reasonable amount of time, as required by law.
9. Limitation of Liability
As much as the law allows:
- We are not responsible for loss that is indirect, incidental, or consequential.
- We are only responsible for the value of the services we provide.
10. Cancellations and Refunds
Once work has started or materials have been ordered, cancellation fees may apply. According to Australian Consumer Law, refunds will be looked at on a case-by-case basis.
11. Intellectual Property
You can't use any of the text, pictures, or logos on our website without permission. All of this content belongs to Gorilla Security.
12. Website Use
You agree not to:
- Use the website for unlawful purposes
- Interfere with website functionality
- Attempt unauthorised access to systems
13. Privacy
Your use of our services is also governed by our Privacy Policy, available on our website.
14. Termination
If you break these terms or don't pay your bills on time, we may stop or end our services.
15. Governing Law
The laws of Australia govern these Terms. The courts in the relevant state or territory will have the power to settle any disagreements.
16. Changes to Terms
We may update these Terms from time to time. Updated versions will be published on our website.
Contact Us
If you have any questions about these Terms, please get in touch with us.
Gorilla Security Pty Ltd
Website: https://gorillasecurity.com.au/
Email: info@gorillasecurity.com.au
Phone: 0468 532 275
Website: https://gorillasecurity.com.au/
Email: info@gorillasecurity.com.au
Phone: 0468 532 275
These Terms and Conditions are meant to be in line with Australian Consumer Law and how things are usually done in the security services industry.